Business Community Relations 101 - Getting the Most Out of Your Chamber of Commerce Membership

Since the major part of a small business typicallywith various business members. The more hot
comes from business to business services, it islittle hands these newsletters get into, the better
essential to maintain a positive standing with theit is for the advertisers and the better for you as
local business community. It is of value to you toa member. It's also great for chamber
join as many business type organizations asmembership, the more people who join the
possible in your town. You should attend meetingsChamber the more people in the club to buy from
when possible and introduce your clients to eachyou and help all the businesses in the community.
other.Most towns and all cities have chambers ofIf you have a mobile type business and volunteer
commerce. The chamber offers many things toto deliver a chamber newsletter to every
small businesses especially new ones andbusiness in your area, you will surely be a
start-ups. Chambers provide a voice for thechamber favorite. If you are a retail or location
business community, a bridge betweenbased business, have them on your counter for
government - small business - corporations -customers and associates. Your customers will
volunteers - religious organizations - schools - clubsalso be glad to receive a copy and and your
- homeowners associations - corporations -business customers will eventually join the
general public - etc. It's a monumental job, alwayschamber if they haven't already. You will be
changing. It takes money, lots of it. It takeshelping businesses everywhere in town by doing
coordination and a knack for small town politics. Itthis. This will be recognized. It will also help you
takes members who will volunteer, who care andwhen the chamber does a story on you to put in
are dedicated. Of course that's where you comethe newsletter. Of course, that month we will
in. Chambers of Commerce hold various eventsprint extra copies and direct mail them to every
such as:· Mixers· Table Top Exhibitslicensed business in your town and all of our
Expos· Seminars· Luncheons·franchisees. Try to refer fellow businesses to the
Committee Meetings· Installation Dinners·chamber each month.Membership
Benefits· Educational Exchanges· HomeDrivesWhenever the chamber has a membership
Based Business Groups· Networkingdrive, you should volunteer to help. You have fax
Breakfast Meetings· Membership DrivesIf youdata bases and distribution power "plus" you know
attend some of these events, you will make newpersonally many business owners in town.
friends, contacts and customers. Anyone can joinChamber membership is the life line of their
the chamber. It usual costs $100-450. But youexistence. The more you, we help them, the
only get out what you put in. Many small businessmore they help you. It is okay to join many
owners may see it as a waste of money. Inchambers or at least all the ones where you want
actuality it is relatively inexpensive depending howcustomers.Logo On VehicleOffer to put a
you chose to use your membership. It can bemagnetic sign on your work vehicles with the local
long lasting advertising in the form of:·Chamber of Commerce logo. This helps the
Promotion· P.R.· Networking· Freechamber and legitimizes your business. If this is
Media Coverage· And FunJoiningnot possible, put your Chamber of Commerce
CommitteesIf you truly want to become involved,member plague on your dash board. If you have
we suggest you join various Chamber ofa location business, be sure to display your plaque
Commerce committees. Committees need yourwhere it can be seen by all visitorsMeeting With
input. You probably talk to one hundred businessChamberYou should be on a first name basis with
owners and residential customers per week. Fivethe Chamber of Commerce president. You
hundred per month. They know you, they trustprobably already are. He or she needs your
you and they generally speak their mind to you.feedback. They need to know what's going on at
When these associates, business customers andthe street level and no one knows better than
business people talk to politicians, it's a moreyou. You will be the eyes and ears for the
tactful type conversation. When they talk tochamber. You should set aside one hour per
Chamber of Commerce staff, they tend to alsomonth to discuss concerns you've heard on the
choose their words more carefully. When theystreet and possible solutions you've worked out.
talk to you, it's more point blank, to the point,Try to make it a regular meeting such as the first
blunt and the reality of the way they really feel.Tuesday of the month at 8:00 am. This meeting
You'll never get a sugar coated answer to a smallcan be with the Chamber manager or even a
business dilemma from an actual owner. They'll tellBoard Member you can relate with. If you belong
you how they feel. Whether they are happy orto a committee bring your information and
mad as hell about an issue. You also are the eyesobservations there.Network With Other
and ears of the community with it'sGroupsYou should network with your service club
residences.When you come to these committeeswhether it be Elks, Lions, Optimists, Kiwanis,
you bring knowledge. You will soon find your ideas,Rotary, Soroptimists, whatever. Bring those
observations and personal opinion are paramount.concerns with you. Help the chamber co-sponsor
You are the most valuable tool a chamberevents with your club and other clubs, making one
committee could ever hope to have. You need tobig happy united family town thanks to you. You
ask yourself "Do you have the extra time?" Ifcan also volunteer to help on the Boys and Girls
you don't, don't volunteer. There is nothing worseClub, United Way or other associated non-profit,
than a committee member who volunteers andwhich helps people. By adding your Chamber
then doesn't pull through when he or she isMembership to a non-profit commitment, you will
needed. If you have the time you be repaid inmake a difference and super-charge your
new business contacts and customers and thebusiness.Attending MeetingsYou should attend
feeling of knowing you made the difference.Howmeetings sponsored by your Chamber of
do you join a committee? Talk to the presidentCommerce. As many as you can. Enough that
of the chamber. Tell them you want to volunteer.you don't need to wear a name tag because
Find out which chamber committees haveeveryone already knows you. You still should
openings. Many times there is no limit to thewear a name tag. However write on it:· A
number of people, so try to pick one with a largeNew Friend· Customer Service· Me·
group of members. You will be able to do moreLabel· Name Tag· Just Me· I love
networking and big groups tend to dividemeeting new people· Put name on upside
sub-committee work loads more evenly. Join adownSounds funny but it's a great ice breaker. It
committee that interests you. Don't join one youworks every time. After all, there is bound to be
don't care about. Just like in college, you alwaysa new face popping up every once in a while.
got better grades in the classes you enjoyed,Many of these new members may feel
didn't you? Make sure the people in the groupintimidated and you can help them and really
really want to get something done and it's notmake a new friend and business associate
just a who's who social gathering. That kind ofcreating team work, co-marketing efforts and
group eventually fails to accomplish even thesharing of customer lists with non-competing
most basic of mission statements. You are abusinesses.Trade ShowsTable top mixers and
winner, so you should be in a winning group.Maketrade shows are very important. Smaller shows -
sure once you have gone to a couple ofsuch as city fair, county fair, Chamber of
meetings, the turnover is low and that no oneCommerce Business Fair, etc. - you can do for
person's ego stands out in the group, especially ifrelatively low cost. Pretty good statistics. Trade
it's the chairman. If this happens, go to one morefairs and shows are good.One of the major
meeting and dismiss yourself. "Business is soadvantages of exhibiting in a show is the
good, I don't have any time left." Then volunteertremendous impact that you can deliver and
to with flyer distribution by leaving information ondirect to a preconditioned group of prospects.
your counter or delivering this vital information toThrough your exhibit, these prospects can see
your customers and business clients. Tellhow they can benefit from your services and/or
everyone you are more than happy to be ofproducts. Exhibiting in various types of shows
assistance. Then give everyone in the group youroffers you both short and long range benefits.As
card. You can still help without battling personalities.with any of your sales promotion programs, the
Remember everyone there is volunteering and itsuccess of your show participation depends
is better to be a friend than an enemy.Board Oflargely on proper planning. Before you enter a
DirectorsBeing on the board of directors of ashow, analyze all the factors involved and
Chamber of Commerce is extremely important.determine if the show will attract prospects who
It's an easy job and very prestigious. It's alsowill require your services. Your final decision should
great for business. You will receive notice whenbe based upon the estimate of value you will
board seats come up for election. Usuallyreceive for the money, time and effort put
chambers ask their members through direct mailforth.To get information on the shows scheduled
if anyone would like to run for a board seat. Fillfor your area, contact your local Chamber of
out the form with a brief resume. Make sure notCommerce. If you are considering entering an
to go over the maximum word count. Try toannual show, ask for a list of regular exhibitors
shave off ten percent if possible because peoplefrom past years. Then check with these
tend to read the short ones more. Don'texhibitors for their opinions as to the value of the
exaggerate your accomplishments. If you needshow.Referrals - Word Of MouthNo matter what
help with this, call one of the current boardyou do at a Chamber of Commerce meeting,
members you know who is not re-running for theremember to bring cards. Chamber mixers draw
same position. Find out from the chamber whatabout fifty people or more, grand openings
day they will be mailing the ballots and calltwenty, committee meetings ten. Always say
everyone in the chamber two days before. It'swhen handing out cards, "If you do not need our
important not only to win, but to win by a margin.service/products please take this card and give it
It gives you clout with the chamber membersto someone who might be interested. Thanks."
and staff. When you win, make sure to attend asThis will make the person happy that you are not
many meetings as possible. Usually meetings arepressuring them and they will be glad to pass it
only one time per month.Grand OpeningsWhenon.Letters To The EditorYou should rifle off at
you are privy to information about a newleast one letter a month to the local paper praising
business opening or a grand opening ribbon cuttinga small business, the Chamber of Commerce or
event, you should visit the business:· To signhow happy you are to have a business here. If
them up as new customers· To offer toyou have a reason to praise more than one
give free products or service coupons for grandperson, type the letter and have a co-worker sign
opening goers· To help them meet potentialit.Conclusion:Your success in your business is up to
buyers, namely all your customers· To say hiyou, we live in the greatest country in the world.
and let them know you are all in the same boatYou are allowed to unlimited success, but with
and wish them many years of successInternetthat incredible gift you are also allowed to fail. The
ProgramsAlways try to get your company listedball is in your court, your chamber membership
in the Chambers on-line directory. There may becan be one of your greatest assets, but you only
an additional charges for this, but it is worthget out what you put in. Stay involved, do not
it.Distribution Of Monthly NewslettersMostever give up and use your chamber to help you
Chambers of Commerce publish a monthlywin.
newsletter of what's going on around town and