| Organizations around the world has been realizing | | | | employees are perceived to be more creative |
| the cultural diversity within organization is not a | | | | and efficient in problem solving as compared to |
| negative aspect, rather can facilitate organizational | | | | homogenous groupAbility to manage cultural |
| stalk for glory (Papers4you.com, 2006). However | | | | diversity increases adaptability and flexibility of an |
| it is not an easy task to manage employees with | | | | organization to environmental changes.Many |
| different cultural backgrounds. Nevertheless there | | | | organizational examples can be taken in this |
| are many policy guidelines that can make task | | | | regard. In Australia, for instance, Hotel Nikko in |
| easy.On a broader perspective, cultural diversity | | | | Sydney has unique edge that staff members in |
| can be manage through communicating (creating | | | | direct guest contact areas speak a total of 34 |
| awareness among all employees about diverse | | | | different languages. Similarly Qantas Flight Catering |
| values of peers through communication), | | | | has sixty-six nationalities on staff, with various |
| cultivating ( facilitating acknowledgement, support | | | | overseas-born chefs. So dedicated diverse 'ethnic' |
| and encouragement of any employee' success by | | | | kitchens gave Qantas a huge competitive edge |
| all other workers), and capitalizing (linking diversity | | | | that offers food based on customer's ethnic taste |
| to every business process and strategy such as | | | | and requirements. Moreover Don's Smallgoods |
| succession planning, reengineering, employee | | | | through literacy, language and cultural trainings |
| development, performance management and | | | | increased cross-cultural communication and |
| review, and reward systems) strategies ( Cascio, | | | | increased profits while lowering costs at the same |
| 1995).There are many different innovative ways | | | | time. Similarly The Cheesecake Factory had put |
| that organizations have adopted to manage | | | | special effort to understand Japanese quality and |
| diversity. For instance Tabra Incorporation, a small | | | | packaging culture as Asian employees assist |
| manufacturer of jewellery and accessories in | | | | management to understand Asian tastes so that |
| California comprised of modest workforce is | | | | they can target exports to Asia (Nankervis et al, |
| composition of Third World immigrants from | | | | 2002)Hence the discussion suggests that it is |
| Cambodia, China, El Salvador, Ethiopia, India, Laos, | | | | imperative to realize that cultural diversity should |
| Mexico, Thailand, Tibet Vietnam and other nations. | | | | be taken as a tool for better organizational |
| To acknowledge importance of their cultural | | | | progress rather than a managerial problem and if |
| association, at least 10-12 different flags are | | | | effectively managed, it can be a key to gain |
| always hanged from the ceiling of its main | | | | competitive edge and successReferencesBhatia, |
| production facility which represents the countries | | | | S., K., & Chaudary, P., ( 2003),'Managing Cultural |
| of origin of the employees. The owner's view | | | | Diversity in Globalization- Key to Business Success |
| point is 'I would like for this to be a little United | | | | of Global Managers- Insights and Strategies', New |
| Nations everybody getting along and appreciating | | | | Delhi: Deep & Deep Publication Pvt LtdCascio, W., |
| each other's culture instead of just tolerating it'. | | | | F., (1995), 'Managing Human Resources' |
| (Bhatia & Chaudary, 2003)If cultural diversity can | | | | International Edition, US: McGraw Hill.Cox, T. H., & |
| be managed effectively, there is a potential to | | | | Balke, S., (1991), 'Managing Cultural Diversity: |
| use diverse workforce for organizational benefits. | | | | Implications for Organizational Competitiveness' |
| Cox and Balke (1991) asserts that multi-culturism | | | | Academy of Management Executive, Vol 5, Issue |
| is directly linked to organizational success | | | | 3, August 1991Nankervis, A. Compton, R., & Baird, |
| asEffectively managed multi culture companies | | | | M., (2002) 'Strategic Human Resource |
| have cost effective competitive edgeIt helps in | | | | Management'. 4th Edition. Victoria: Nelson Australia |
| promoting minority friendly reputation among | | | | Pty LimitedPapers For You (2006) "P/HR/188. |
| prospective employeesDiverse cultural | | | | Views on diversity management", Available from |
| corporations help to get better customers which | | | | [19/06/2006]Copyright © 2006 Verena |
| has a variety of peopleDiverse group of | | | | Veneeva. |