| Organizations around the world has been
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| | employees are perceived to be more
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| realizing the cultural diversity within
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| | creative and efficient in problem solving
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| organization is not a negative aspect,
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| | as compared to homogenous groupAbility to
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| rather can facilitate organizational
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| | manage cultural diversity increases
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| stalk for glory (Papers4you.com, 2006).
| |
| | adaptability and flexibility of an
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| However it is not an easy task to manage
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| | organization to environmental
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| employees with different cultural
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| | changes.Many organizational examples can
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| backgrounds. Nevertheless there are many
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| | be taken in this regard. In Australia,
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| policy guidelines that can make task
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| | for instance, Hotel Nikko in Sydney has
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| easy.On a broader perspective, cultural
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| | unique edge that staff members in direct
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| diversity can be manage through
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| | guest contact areas speak a total of 34
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| communicating (creating awareness among
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| | different languages. Similarly Qantas
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| all employees about diverse values of
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| | Flight Catering has sixty-six
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| peers through communication), cultivating
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| | nationalities on staff, with various
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| ( facilitating acknowledgement, support
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| | overseas-born chefs. So dedicated diverse
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| and encouragement of any employee'
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| | 'ethnic' kitchens gave Qantas a huge
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| success by all other workers), and
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| | competitive edge that offers food based
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| capitalizing (linking diversity to every
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| | on customer's ethnic taste and
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| business process and strategy such as
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| | requirements. Moreover Don's Smallgoods
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| succession planning, reengineering,
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| | through literacy, language and cultural
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| employee development, performance
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| | trainings increased cross-cultural
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| management and review, and reward
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| | communication and increased profits while
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| systems) strategies ( Cascio, 1995).There
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| | lowering costs at the same time.
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| are many different innovative ways that
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| | Similarly The Cheesecake Factory had put
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| organizations have adopted to manage
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| | special effort to understand Japanese
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| diversity. For instance Tabra
| |
| | quality and packaging culture as Asian
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| Incorporation, a small manufacturer of
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| | employees assist management to understand
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| jewellery and accessories in California
| |
| | Asian tastes so that they can target
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| comprised of modest workforce is
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| | exports to Asia (Nankervis et al,
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| composition of Third World immigrants
| |
| | 2002)Hence the discussion suggests that
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| from Cambodia, China, El Salvador,
| |
| | it is imperative to realize that cultural
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| Ethiopia, India, Laos, Mexico, Thailand,
| |
| | diversity should be taken as a tool for
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| Tibet Vietnam and other nations. To
| |
| | better organizational progress rather
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| acknowledge importance of their cultural
| |
| | than a managerial problem and if
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| association, at least 10-12 different
| |
| | effectively managed, it can be a key to
|
| flags are always hanged from the ceiling
| |
| | gain competitive edge and
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| of its main production facility which
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| | successReferencesBhatia, S., K., &
|
| represents the countries of origin of the
| |
| | Chaudary, P., ( 2003),'Managing Cultural
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| employees. The owner's view point is 'I
| |
| | Diversity in Globalization- Key to
|
| would like for this to be a little United
| |
| | Business Success of Global Managers-
|
| Nations everybody getting along and
| |
| | Insights and Strategies', New Delhi: Deep
|
| appreciating each other's culture instead
| |
| | & Deep Publication Pvt LtdCascio, W., F.,
|
| of just tolerating it'. (Bhatia &
| |
| | (1995), 'Managing Human Resources'
|
| Chaudary, 2003)If cultural diversity can
| |
| | International Edition, US: McGraw
|
| be managed effectively, there is a
| |
| | Hill.Cox, T. H., & Balke, S., (1991),
|
| potential to use diverse workforce for
| |
| | 'Managing Cultural Diversity:
|
| organizational benefits. Cox and Balke
| |
| | Implications for Organizational
|
| (1991) asserts that multi-culturism is
| |
| | Competitiveness' Academy of Management
|
| directly linked to organizational success
| |
| | Executive, Vol 5, Issue 3, August
|
| asEffectively managed multi culture
| |
| | 1991Nankervis, A. Compton, R., & Baird,
|
| companies have cost effective competitive
| |
| | M., (2002) 'Strategic Human Resource
|
| edgeIt helps in promoting minority
| |
| | Management'. 4th Edition. Victoria:
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| friendly reputation among prospective
| |
| | Nelson Australia Pty LimitedPapers For
|
| employeesDiverse cultural corporations
| |
| | You (2006) "P/HR/188. Views on diversity
|
| help to get better customers which has a
| |
| | management", Available from [19/06
|
| variety of peopleDiverse group of
| |
| | 2006]Copyright © 2006 Verena Veneeva.
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